CONTACT CENTER TRAINING POLICIES

Cancellation by Attendee

In the event that an attendee must cancel out of a training class, cancellation must be made at least 5 business days prior to the commencement of the training class date. Cancellation must be made by emailing training@vhtcx.com or by calling 330-670-2277.

Cancellations received within 5 business days of the start date will result in forfeiture of the registration fee.

Cancellation by VHT

VHT may cancel or reschedule a class at its discretion, either due to the minimum attendee requirement not being met or a trainer becoming unavailable. In the unlikely event that VHT must cancel a training class, VHT will make all reasonable efforts to notify attendees at least one week in advance, and VHT will issue a full refund of the tuition fee if rescheduling is not possible. VHT shall not be liable for non-refundable travel arrangements if a class is cancelled or rescheduled. All further claims are excluded.

Terms and Conditions

VHT, LLC (VHT) is committed to providing excellent training for its customers and partners. By accessing and using this site, and by purchasing education services from VHT, you and your organization acknowledge that you have read and accept these standard Terms & Conditions.

Neither VHT, nor any of its Directors, Officers, shareholders, employees, and partners, shall be held liable for loss of data, profits, reputation or revenue, or for loss, theft, destruction or damage to personal property, for bodily injury, or for direct, indirect, punitive, incidental or consequential damages, in connection with the furnishing of this website, facilities, and training.

Prices, Schedules, and Terms & Conditions are subject to change at the discretion of VHT and without prior notification. VHT will modify the “Updated” date above to reflect such changes.

All copyrights, trademarks, and other intellectual property or proprietary rights contained herein by reference or otherwise, or offered in VHT training, including, but not limited to, all training materials and VHT software, are and shall remain the exclusive property of VHT. You agree not to use any registered trademarks of VHT or reproduce written materials without prior written authorization from VHT.

The Terms & Conditions, use of this site, and VHT training shall be governed by the laws of the State of Ohio, and any and all disputes or legal action or proceedings relating to such issues shall be subject to the exclusive jurisdiction of the Ohio State Courts in Summit County (or, U.S. District Court for the Northern District of Ohio, if federal jurisdiction applies), and you agree to the jurisdiction of these courts and venue therein.

Registration & Payment

Payment must be made at the time of registration. You are responsible for all travel expenses, including airfare, lodging, and food. You are also responsible for ensuring that you meet all prerequisites for any registered course. If you do not meet the prerequisites, you may be denied admittance to training and your registration fee (along with any other fees you incurred) will only be refunded in accordance with the VHT Cancellation & Refund Policy, as stated above.

Confirmation Process

Once you have registered and paid for a VHT training course, VHT will send you an email confirming your registration, payment, and other details related to the training course. Occasionally there may be a waitlist for a particular training course. In those instances where the training course is full, your name will be placed on the waitlist. If space becomes available, you will be tentatively placed into the course and notified. You will have three days to pay for the training course or to cancel your request; thereafter, you will be removed from the course.

Contact Information

Course Content Questions: training@vhtcx.com or 330-670-2277

Billing & Payment Questions: ar@vhtcx.com or 330-670-2248

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