DDV to Offer Multichannel Callback Solutions
We added Digital DataVoice (DDV) as a new VHT reseller, and we sold and implemented our first joint client in late 2012. Digital DataVoice provides business-to-consumer communications solutions including application development, comprehensive maintenance, management and support.
“Digital DataVoice has been working with customer-focused companies for 25 years. Like VHT, they are dedicated to improving the customer experience with intelligent technology solutions that offer a proven return on investment,” said Thomas Jameson, VHT’s executive vice president of sales. “More than that, DDV is one of the most experienced integrators in North America, so adding their expertise is an enormous benefit to our customers as well.”
Digital DataVoice will resell VHT’s Conversation Bridge® as a solution that enables companies to blend automated support with the ability to access live agents when help is needed, regardless of the channel the customer is using. By reselling VHT’s intelligent multichannel callback capability, Digital DataVoice will be able to present a simple solution at key points within customer interactions, all while improving the operational efficiencies of the business.