We are really excited to announce our latest patent award: No. 8,112,069, A System & Method For Establishing Automated Call Back Using a Mobile Communication Device
This is a pretty cool patent that establishes VHT’s leadership in multichannel callbacks. More specifically, this patent protects the ability to place a list of customer service queues along with their expected wait times on to a mobile phone interface. After evaluating the wait times, the invention empowers customers to request a callback as soon as possible or allows them to schedule a callback for a more convenient time.
In addition, VHT’s latest patent protects the ability to place a list of companies, along with their service queues, on a mobile device in the form of a directory. This invention is useful to consumers on mobile phones who are looking for a streamlined way to reach services from a variety of companies.
Read more about the patent and how we use it in the Conversation Bridge solution.