VHT Launches Highly Scalable “As Needed” Callback Cloud Designed for SMB Market

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AKRON, Ohio – May 1, 2018 – VHT has announced that its Callback cloud customer call back software now offers online billing allowing businesses that want to provide a better experience for customers to get up and running quickly.

For smaller and independent businesses, providing a high level of customer service and a positive experience can be the deciding factor in getting a customer’s business. But without the ability or call volume to hire staff to attend phones 24/7, calls can go unanswered or left on hold, leaving customers with a poor impression of the brand.

Callback cloud provides a fully self-service platform that simplifies how callback is offered across voice, web and mobile channels. Instead of waiting on hold until a service representative is available, requests for a callback are sent to the VHT platform and enter into a virtual queue. Visitors to web / mobile pages can request a business to call them when assistance is required. Valuable information for improving the experience is available from the dashboard, helping businesses view and modify performance.

“As cloud systems replace traditional infrastructure investments with a new ‘service plan’ model, small and independent businesses can finally leverage enterprise-quality solutions that are purpose-built to fit their needs,” said Wes Hayden, CEO of VHT. “We believe that technology should work with the systems in place, be easy to use, and be ready to go where and when it’s needed. This is especially important for businesses that need additional flexibility.”

Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Email support is provided to every Callback cloud customer. A phone support package is also available. Businesses can sign up online starting May 1st, 2018.


About VHT

VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. Omni-channel solutions provide the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multivendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit https://www.vhtcx.com or email info@vhtcx.com.

Callback and VHT are trademarks of VHT.

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