Today’s customer wants and deserves a simple, consistent experience across every channel. The ideal omni-channel journey effortlessly recognizes and guides your customers to the best outcome. VHT Navigator is a customer engagement solution that empowers the customer to get where they want to go while enabling your organization to navigate the experience in real-time and gather valuable details about your customers’ journeys.
Download the Navigator Product Sheet
VHT (formerly known as Virtual Hold Technology) has been positively impacting the customer experience for more than 20 years, delivering best in class virtual queuing and callback solutions. Our impact on the customer experience is unparalleled in decreasing stressful situations, exceeding expectations, realizing extensive operational benefit, and increasing NPS/C-SAT measurements.
VHT Navigator is a dynamic enhancement and driver of all your existing strategies addressing disconnected, cross-channel customer experiences. Navigator connects key moments and identifies real-time opportunities to navigate customers as they move across channels.
Deliver continuous experiences when switching across multiple interaction channels or devices
Proactively engage with customers to keep them informed of important events
Dynamic Operational Processes
Transform static operational processing into dynamic business actions
Transform interactions into tailored, personalized experiences
What Differentiates Navigator?
Complements your existing systems;
No need to rip-and-replace
Add new channels as they are made available
Uses a single UI to simplify the process of orchestrating the customer journey
Leverage any contextual event data across any touch-point
Scalable architecture that can dynamically increase or decrease capacity as needed
Request a demo to learn how Navigator can empower your business.
2017 North American Contact Center Software New Product Innovation Award
VHT Navigator offers a tremendous opportunity to help contact centers, globally, move from a cost-focus to a value-add focus. This signals a huge paradigm shift; from merely satisfying consumers to creating loyal, delighted brand advocates and ambassadors.”