Contact Center Training
The VHT Training Team educates and empowers our users with the knowledge they need to get the most out of their tailor-made VHT solution. Whatever a client’s role with VHT, we can provide training to fit your needs.
Client training is deliverable online, onsite, and in Akron, OH at VHT headquarters.
Designed for those who need an introduction to EyeQueue, including the layout and basic operations of the system, as well as a fundamental understanding of how the solution works.VIEW SYLLABUS
Created for users who need to modify the caller experience, tune the solution to meet business needs and evaluate the system performance using real-time statistics and historical reports.VIEW SYLLABUS
Tier 1 Support Training
Learn to maintain the VHT solution and diagnose technical issues by providing and in-depth look at VHTs system-level settings, architecture, logs and historical databases.VIEW SYLLABUS