Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
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Now that chatbots and live chat are reaching maturity as a viable customer service option, it’s time to take note of an elephant in the room – or, more accurately, in the contact center: The operational challenges of live chat are very similar to those of the traditional customer service phone queue. You need an […]
Patience is supposed to be one of the great virtues, but in today’s one-click-ordering, same-day-shipping economy, patience seems like an old-fashioned idea that went out with buggy whips. We’ve grown so used to instant gratification, we only notice it when we don’t get it – which poses a problem for businesses. How can you efficiently […]
As 2019 starts rolling, you’re probably looking for ways to enhance the customer experience (CX). After all, CX is the new market battlefield where user expectations and seamless execution determine the leaders and laggards. You can’t win if you don’t play. But proceed carefully; research reported on CustomerThink found that only 23% of companies realized […]