Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
Virtual Hold is now VHT. Read a message from our CEO to learn more.
How can we help your contact center achieve its goals? Select an option below.
There’s no question that the digital wave has washed up on the deserted island of self-service. It’s been reported that, across industries, 81 percent of all customers try to handle their customer service concerns themselves before reaching out to a live agent. At the same time, today’s customers are also proving the adage that it’s […]
The days of voice being the sole, or even the primary, communication channel for customers are officially over. According to Dimension Data’s 2017 Global Customer Experience (CX) Benchmarking Report, companies today offer an average of 11 communication channels. While voice is still in the picture, customers often begin journeys on a website, switch to chat, […]
Contact centers are responsible for creating a great customer experience and influencing the public’s perception of the company. If customers have a poor opinion of the brand, then the contact center must actively pursue improving this perception — but in today’s world, that is often easier said than done. As Gartner points out in its […]