Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

On-Demand Webinar

On-Demand Webinar

How to Incorporate Voice Into Your Digital Transformation
Organizations continue to invest heavily in digital transformation as more and more of their customers demand communication via digital channels. This webinar will focus on tips and tricks around key elements of the digital transformation landscape.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • how-to-handle

    How to Handle the Reality of Trying to Meet Every Customer’s Expectations

    I get overwhelmed just reading that headline, don’t you? Common sense tells us that it’s simply not possible to successfully meet the expectations of every single customer who does business with your brand, on every available channel – even before we attempt to account for the spiral of high expectations caused by the “last best […]

  • sms-callback

    Best practices in SMS callback

    Whether you’ve got a huge team and plenty of resources, or a small crew of contact center employees and a tight budget, you’re expected to provide a great customer experience. Because today, with the advent of the smartphone and countless other time-saving technologies, customers have increasingly high standards. And those standards won’t be coming down […]

  • videochat

    How Video-Based Customer Service Will Be a Game Changer in Customer Perception and Retention Efforts

    As soon as the phone became a common household appliance, people began to envision the “picture phone.” We instinctively wanted long-distance communication that let us connect with another person visually as well as verbally. Today, we have “picture phones” in the form of video chat, and it’s wildly popular. In 2017, there were 17 billion […]