Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

Virtual Hold is now VHT. Read a message from our CEO to learn more.

How can we help your contact center achieve its goals? Select an option below.

On-Demand Webinar

On-Demand Webinar

Technology Showcase – Reduce Customer Effort and Improve Operations
Today’s customer wants a simple, consistent experience across channels. The ideal omni-channel journey effortlessly recognizes and guides your customers to the best outcome. In this webcast, you will see how Navigator can help you effectively empower your customers and your brand.

Upcoming Webinar

Upcoming Webinar

Guide to Balancing Customers’ Expectations with Operational Realities
May 31, 2018

The goal of any contact center today is to provide their customers with the personal touch in a digitally efficient way – and that means you must know your customers, their channel choices, and their wants and needs inside out.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • cloud-online

    What to Expect with Subscription Callback

    The quick answer is that subscription Callback lets small and independent businesses leverage enterprise-quality solutions that are purpose-built to fit their needs. It’s a pay-as-you-go service that requires no setup, is handled almost entirely online, and can be live for your agents within days. If that’s not enough to pique your interest, let’s start at […]

  • contact-center-tool

    Why This Must-Have Contact Center Tool Is Supreme at Reducing Your Business’ Costs

    Let’s assume for the moment that you accept the viewpoint that a callback solution is best practice from a customer experience standpoint: Surveys have consistently found that the majority of customers find waiting on hold to be deeply frustrating, and that they prefer the control and convenience of scheduling a callback rather than waiting for […]

  • integration

    Why Technological Integration is Key for Customer Experience Optimization

    Optimizing customer experience can benefit your company in many different ways. Satisfied customers across all channels of business tend to spend more, be loyal to your brand and increase engagement both with your company and with people they know. An essential tool needed for creating the optimal customer experience is technology. Ideally, this technology should […]