Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

Virtual Hold is now VHT. Read a message from our CEO to learn more.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

Upcoming Webinar

Upcoming Webinar

July 26: How to Incorporate Voice Into Your Digital Transformation
Organizations continue to invest heavily in digital transformation as more and more of their customers demand communication via digital channels. This webinar will focus on tips and tricks around key elements of the digital transformation landscape.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • two-factors

    The Two Factors that will Secure Your Contact Center’s Future

    With how quickly technological advancements change the customer service world, these two vital factors will help secure the future of your contact center: Digital innovation and channel adoption. Contact centers that aren’t focusing on these factors will undoubtedly see a decrease in longevity, brand loyalty and customer retention. Here’s how these important factors can help […]

  • future-customer

    What Your Business Needs Now to Anticipate Future Customer Expectations

    Customer needs and expectations evolve over time, and the main factor that is currently driving this evolution is technology. People use multiple digital devices like smartphones and laptops every day, which allows them to get information and communicate no matter where they are. They are constantly presented personalized information through email, internet browsers and social […]

  • largest-driver

    The Largest Driver Behind Effortless CX is a Key Contact Center Metric

    Although there are various drivers that play a role in successful customer service interactions within the digital world, the most important driver behind giving your customers the effortless experience they expect is resolving their issue(s) in a single interaction. According to The State of Digital Care in 2018, 38% of respondents stated this as the […]