Digital and Voice Callback Solutions

VHT has been the world’s #1 provider of callback software for over 20 years. Not only does VHT offer a callback on the voice channel, we help brands offer a callback in their customer’s channel of choice. That means your customers no longer have to wait on hold, have to repeat information or be tangled up in the IVR. VHT helps you make an effortless transition from your digital channels to the voice channel.

Just last year…


Over 217 million consumers received an improved experience with Callback

2.1 billion minutes of hold time were eliminated

Customers saw a 50% reduction in abandonment rate

VHT Blog

When Your Customers Find Themselves in a Digital Dead End, What Do They Do?

Imagine you’re a customer with a problem or question. You reach out to customer service using a chatbot, but after conversing for a bit, you run into a dead end. The chatbot has no more information available. What do you do now? Without a clear answer to this question, customers are left with some poor …

Read more “When Your Customers Find Themselves in a Digital Dead End, What Do They Do?”

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