Digital and Voice Callback Solutions

VHT has been the world’s #1 provider of callback software for over 20 years. Not only does VHT offer a callback on the voice channel, we help brands offer a callback in their customer’s channel of choice. That means your customers no longer have to wait on hold, have to repeat information or be tangled up in the IVR. VHT helps you make an effortless transition from your digital channels to the voice channel.

Just last year…


Over 217 million consumers received an improved experience with Callback

2.1 billion minutes of hold time were eliminated

Customers saw a 50% reduction in abandonment rate

VHT Blog

Why Customers Are Moving Away From Traditional Social Media Channels and Into Private Messaging

We were all just getting used to the idea that amid the kindergarten graduation photos and cat fail videos of social media, we could make meaningful connections with customers. And now it seems preferences are shifting again as more and more of those customers shun public channels for private messaging (PM). PM Dominates Global Communication …

Read more “Why Customers Are Moving Away From Traditional Social Media Channels and Into Private Messaging”

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