Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
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I get overwhelmed just reading that headline, don’t you? Common sense tells us that it’s simply not possible to successfully meet the expectations of every single customer who does business with your brand, on every available channel – even before we attempt to account for the spiral of high expectations caused by the “last best […]
Whether you’ve got a huge team and plenty of resources, or a small crew of contact center employees and a tight budget, you’re expected to provide a great customer experience. Because today, with the advent of the smartphone and countless other time-saving technologies, customers have increasingly high standards. And those standards won’t be coming down […]
How Video-Based Customer Service Will Be a Game Changer in Customer Perception and Retention Efforts
As soon as the phone became a common household appliance, people began to envision the “picture phone.” We instinctively wanted long-distance communication that let us connect with another person visually as well as verbally. Today, we have “picture phones” in the form of video chat, and it’s wildly popular. In 2017, there were 17 billion […]