Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
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Just having a chatbot active on your website is no longer good enough to create a great customer experience. What creates a great customer experience is the interactions and abilities your chatbot has with potential or existing customers, personalizing communications, solving basic problems or answering questions and adequately assisting your customer service agents. A great […]
Every industry has its threats—from new competitors and regulations to shrinking margins and global unrest. But few face this onslaught all at once—and for extended periods of time—like the financial services industry has in the past couple of decades. Yet, you can’t expect to overcome all these challenges at once. You have to start somewhere, […]
When examining the confluence of artificial intelligence (AI) and customer experience, one monster statistic is usually cited: Back in 2011, Gartner predicted that customers will manage 85 percent of their relationship with any business without interacting with a human. Recently Gartner appears to have updated the specifics by stating that 25 percent of specifically customer […]