Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

Virtual Hold is now VHT. Read a message from our CEO to learn more.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

On-Demand Webinar

On-Demand Webinar

Guide to Balancing Customers’ Expectations with Operational Realities

The goal of any contact center today is to provide their customers with the personal touch in a digitally efficient way – and that means you must know your customers, their channel choices, and their wants and needs inside out.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • cust-perception

    What are the top factors that affect customer perception?

    Customer perception goes far beyond just their experience with a product or service. There are many different factors that can affect customer perception and how they ‘view’ a company or brand. Understanding these different factors can help companies improve their customer satisfaction, leading to better brand loyalty and customer retention. Here are some factors to […]

  • address-challenges

    How to Address the Most Common Challenges in Customer Experience Optimization

    It should come as no surprise that happy customers are more likely to buy from you. But did you know that a great customer experience makes customers up to five times more likely to make a purchase? Despite this, and many more advantages of optimizing the customer’s experience, most organizations are still in the beginning […]

  • What Type of Contact Center Should You Choose: Premise or Cloud?

    What Type of Contact Center Should You Choose: Premise or Cloud?

    In just a few short years, the idea of a contact center in the cloud has gone from “pie in the sky” to something that management must consider if they’re serious about reducing costs, maximizing their workforce, and adding channel flexibility. However, the decision to stay on premises or go to the cloud is influenced […]

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