Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface. 

Virtual Hold is now VHT. Read a message from our CEO to learn more.

How can we help your contact center achieve its goals? Select an option below.

Upcoming Webinar

Upcoming Webinar

Technology Showcase – Reduce Customer Effort and Improve Operations | April 19th
Today’s customer wants a simple, consistent experience across channels. The ideal omni-channel journey effortlessly recognizes and guides your customers to the best outcome. In this webcast, you will see how Navigator can help you effectively empower your customers and your brand.

Upcoming Event

Upcoming Event

Customer Contact East: A Frost & Sullivan Executive MindXchange
April 8-11, 2018, Marco Island, Florida

Customer Contact East provides pragmatic real world experiences, insight, best practices and tools for embracing an accelerating digital transformation.



VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, VHT has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • 10leadingfeatures

    What Are the Features of a Leading Callback Solution?

    While there are many issues that can impact customer experience quality, extended hold times always ranks high in terms of what Americans hate most about bad customer service. Along with being disconnected, transferred repeatedly and not being able to reach a live person, extended hold times jeopardize customer relationships and can quickly create opportunities for […]

  • not-your-fathers

    This is Not Your Dad’s Callback

    Callback is a solution that has undoubtedly saved time and frustration since the invention of waiting in line: Have someone save your place and come back later. This simple concept has been codified into in-person lines in several industries and has made its way into the best practices of customer service. The contact center industry, […]

  • how-to-enhance-cx

    How to Enhance CX with Journey Tracking and Meaningful Metrics

    We are all focused on delivering the best possible customer experiences for all the obvious reasons: increased brand promotion, reduced customer churn, revenue growth, and, quite simply, doing the right thing! I could site any number of analyst articles and industry quotes to establish this point, but I am confident we are all on the […]