Digital and Voice Callback Solutions

VHT has been the world’s #1 provider of callback software for over 20 years. Not only does VHT offer a callback on the voice channel, we help brands offer a callback in their customer’s channel of choice. That means your customers no longer have to wait on hold, have to repeat information or be tangled up in the IVR. VHT helps you make an effortless transition from your digital channels to the voice channel.

Just last year…

Over 217 million customers received an improved experience with Callback

2.1 billion minutes of hold time were eliminated

Customers saw a 50% reduction in abandonment rate

VHT Blog

How to Build the Foundation for Digital Customer Service

As digital customer service channels continue to expand and be used more by consumers, so does the need for a strong, foundationally sound CX strategy. Building that foundation needs to be done thoroughly and accurately in order to provide customers with a consistently great experience, especially when customers switch their methods of contact. These changes …

Read more “How to Build the Foundation for Digital Customer Service”

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