Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
How can we help your contact center achieve its goals? Select an option below.
In the early part of the 20th century, marketing pioneer John Wanamaker observed, “Half the money I spend on advertising is wasted. The trouble is, I don’t know which half.” His frustration lives on for marketing teams today who run campaigns in print, TV, radio, social media, website, email and text and still have a […]
A basic definition of customer engagement is people who choose to interact with your brand. Engaged customers are important because they have interest in your brand, whether to find out more about what your company is offering, to seek assistance with a problem they have or to sing praise about how great your company’s service […]
I get overwhelmed just reading that headline, don’t you? Common sense tells us that it’s simply not possible to successfully meet the expectations of every single customer who does business with your brand, on every available channel – even before we attempt to account for the spiral of high expectations caused by the “last best […]