Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

Virtual Hold is now VHT. Read a message from our CEO to learn more.

How can we help your contact center achieve its goals? Select an option below.

On-Demand Webinar

On-Demand Webinar

Technology Showcase – Reduce Customer Effort and Improve Operations
Today’s customer wants a simple, consistent experience across channels. The ideal omni-channel journey effortlessly recognizes and guides your customers to the best outcome. In this webcast, you will see how Navigator can help you effectively empower your customers and your brand.

Upcoming Event

Upcoming Event

Customer Contact East: A Frost & Sullivan Executive MindXchange
April 8-11, 2018, Marco Island, Florida

Customer Contact East provides pragmatic real world experiences, insight, best practices and tools for embracing an accelerating digital transformation.

Award

Award

VHT Earns Frost & Sullivan Award
VHT Navigator builds navigated customer journeys and makes meaningful connections through a differentiated, omnichannel approach. Given its strong overall market performance and innovative solution, VHT has earned Frost & Sullivan’s 2017 New Product Innovation Award in the Contact Center Software market.

Blog Posts

  • how-to-communication-cx-values

    How to communicate your company’s CX values in a digital self-service world

    There’s no question that the digital wave has washed up on the deserted island of self-service. It’s been reported that, across industries, 81 percent of all customers try to handle their customer service concerns themselves before reaching out to a live agent. At the same time, today’s customers are also proving the adage that it’s […]

  • value-all-communication

    Do You Value All Communication Channels Equally?

    The days of voice being the sole, or even the primary, communication channel for customers are officially over. According to Dimension Data’s 2017 Global Customer Experience (CX) Benchmarking Report, companies today offer an average of 11 communication channels.  While voice is still in the picture, customers often begin journeys on a website, switch to chat, […]

  • 6ways

    Six Ways to Eliminate the Gap Between Customer Perception and Reality

    Contact centers are responsible for creating a great customer experience and influencing the public’s perception of the company. If customers have a poor opinion of the brand, then the contact center must actively pursue improving this perception — but in today’s world, that is often easier said than done. As Gartner points out in its […]