Digital and Voice Callback Solutions

VHT has been the world’s #1 provider of callback software for over 20 years. Not only does VHT offer a callback on the voice channel, we help brands offer a callback in their customer’s channel of choice. That means your customers no longer have to wait on hold, have to repeat information or be tangled up in the IVR. VHT helps you make an effortless transition from your digital channels to the voice channel.

Just last year…


Over 217 million consumers received an improved experience with Callback

2.1 billion minutes of hold time were eliminated

Customers saw a 50% reduction in abandonment rate

VHT Blog

With Technology Moving Faster Than We Can Adapt, How Can Businesses Build a Sustainable CX Strategy?

Customer experience (CX) has earned a spot on the high priority list for most businesses these days, and as a result, technology designed to help create amazing CX has proliferated. But it’s neither feasible nor smart to chase after every emergent product. Instead, savvy organizations start with a solid foundation and add new technology when …

Read more “With Technology Moving Faster Than We Can Adapt, How Can Businesses Build a Sustainable CX Strategy?”

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