Digital and Voice Callback Solutions

VHT has been the world’s #1 provider of callback software for over 20 years. Not only does VHT offer a callback on the voice channel, we help brands offer a callback in their customer’s channel of choice. That means your customers no longer have to wait on hold, have to repeat information or be tangled up in the IVR. VHT helps you make an effortless transition from your digital channels to the voice channel.

Just last year…

Over 217 million customers received an improved experience with Callback

2.1 billion minutes of hold time were eliminated

Customers saw a 50% reduction in abandonment rate

VHT Blog

Quality over Quantity… Even for the Contact Center?

In short, yes. Clearly we don’t mean that you should throw your procedures for operational efficiency out the window, but the success of your business is now, more than ever, in the hands of your customers, and they are demanding better treatment. Consider these findings from the Microsoft State of Global Customer Service Report: 95 …

Read more “Quality over Quantity… Even for the Contact Center?”

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