Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
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Callbacks have proven effective for lowering wait times, decreasing abandons and improving customer experience (CX) for many years. And callback continues to play a central role because even with a wide choice in contact channels, 41% of customers still prefer to talk to a person. Moreover, sophisticated platforms like VHT Callback and VHT Callback Cloud […]
Can you believe it? School is back in session, fall is approaching and Q4 of 2018 is almost upon us. That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. They will be here before you know it! Here are some of the most anticipated 2019 contact […]
Software as a Service (SaaS) callback is a system that enables customers to request a call back from a service provider at a later time. Generally, the caller has two options: they can opt to be called back as soon as possible, or they can schedule a preferred time to be called back. With SaaS […]