Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

Virtual Hold is now VHT. Read a message from our CEO to learn more.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

On-Demand Webinar

On-Demand Webinar

Guide to Balancing Customers’ Expectations with Operational Realities

The goal of any contact center today is to provide their customers with the personal touch in a digitally efficient way – and that means you must know your customers, their channel choices, and their wants and needs inside out.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • callback-future

    The Future of Callback

    Depending on how far forward you’re thinking, this may seem like a moot question to you. After all, the future of customer service is all self-service automation, right? The short answer is, not yet – and certainly not all. Consider that Microsoft’s 2017 State of Global Customer Service Report found that 74 percent of respondents […]

  • crestingFeatured

    INFOGRAPHIC | Cresting the Wave of CX: Four Points You Need for your CX Plan

    The traditional view of the “customer journey” no longer holds true. Here’s how to build a successful Customer Experience (CX) strategy. Check out this infographic, “Cresting the Wave of CX: Four Points You Need for Your CX Plan.” This infographic provides stats and advice to help you: Gain support for your CX strategy internally Appreciate […]

  • cust-perception

    What are the top factors that affect customer perception?

    Customer perception goes far beyond just their experience with a product or service. There are many different factors that can affect customer perception and how they ‘view’ a company or brand. Understanding these different factors can help companies improve their customer satisfaction, leading to better brand loyalty and customer retention. Here are some factors to […]

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