Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

White Paper

White Paper

The Digital Era: The Evolution of the Modern Contact Center
How can companies adapt to the needs of their customers in an environment that is constantly being transformed by continuous waves of new technologies? Read our white paper to learn more.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • digital-transformation

    Digital Transformation and the Customer Journey Model

    In 1995, when IBM launched Simon, the progenitor of today’s smart phones, few people could have imagined the email, text, and social media-saturated world we inhabit today. But if you consider how much digital interactions have changed in a little more than two decades, it’s no surprise that businesses are still scrambling to bring their […]

  • Best Practices in Mobile Callback

    Whether you’re sitting on a beach or packed into a commuter train, you’re rarely more than a few seconds from connecting with anyone in the world. Yet, despite our global connectivity, interactions between businesses and their customers and clients regularly fall short of our expectations. Customers are forced to wait on hold because call centers […]

  • asa-callback

    How to Improve ASA with Callback

    Improving ASA (average speed to answer) can have many positive impacts on your call center, and one method of improvement is through a callback system. ASA has a direct correlation to important call center metrics such as call abandonment rate, efficiency and customer satisfaction. By decreasing ASA, call centers can improve these metrics and create […]