Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

White Paper

White Paper

The Digital Era: The Evolution of the Modern Contact Center
How can companies adapt to the needs of their customers in an environment that is constantly being transformed by continuous waves of new technologies? Read our white paper to learn more.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • experts-guide

    A Contact Center Expert’s Guide to Improving CX in 2019

    Contact center managers face the constant challenge of serving customers efficiently while maximizing their convenience and making the experience enjoyable. These five proven technologies will help meet that challenge, especially when deployed in innovative, customer-savvy applications. Chatbots People love using chatbots for simple tasks. They answer questions fast, help select products, offer simple support and […]

  • what-is-call-back

    What is call back software?

    Call back software was invented in the 1990s to “hold callers’ place in line,” giving them the choice of either being called back as soon as a customer service agent is free or scheduling the return call at whatever time is most convenient for the caller. The benefits of callback are that it eliminates the […]

  • modern-callback

    Transform Into a Modern Contact Center: The 7 Best Practices for Callback

    If your contact center is upgrading to a stronger customer experience (CX), you need to rely on applications that offer immediate benefits at the start of the journey and continue adding value as strategy evolves. While callback provides an instant CX improvement by giving callers a way to avoid the queue, it also enhances the […]