Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

On-Demand Webinar

On-Demand Webinar

How to Incorporate Voice Into Your Digital Transformation
Organizations continue to invest heavily in digital transformation as more and more of their customers demand communication via digital channels. This webinar will focus on tips and tricks around key elements of the digital transformation landscape.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • call-tracking

    Best Practices in Integrating Call Tracking at Your Contact Center

    In the early part of the 20th century, marketing pioneer John Wanamaker observed, “Half the money I spend on advertising is wasted. The trouble is, I don’t know which half.” His frustration lives on for marketing teams today who run campaigns in print, TV, radio, social media, website, email and text and still have a […]

  • How Should I Measure Customer Engagement?

    How Should I Measure Customer Engagement?

    A basic definition of customer engagement is people who choose to interact with your brand. Engaged customers are important because they have interest in your brand, whether to find out more about what your company is offering, to seek assistance with a problem they have or to sing praise about how great your company’s service […]

  • how-to-handle

    How to Handle the Reality of Trying to Meet Every Customer’s Expectations

    I get overwhelmed just reading that headline, don’t you? Common sense tells us that it’s simply not possible to successfully meet the expectations of every single customer who does business with your brand, on every available channel – even before we attempt to account for the spiral of high expectations caused by the “last best […]