Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
Virtual Hold is now VHT. Read a message from our CEO to learn more.
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It can be a challenge to manage the operations of a contact center. Contact centers usually work with all the different parts of a company and need to be efficient, prompt and knowledgeable, all while meeting customer expectations. The contact center is essential to customer retention and loyalty, which makes fluid operations that much more […]
Depending on how far forward you’re thinking, this may seem like a moot question to you. After all, the future of customer service is all self-service automation, right? The short answer is, not yet – and certainly not all. Consider that Microsoft’s 2017 State of Global Customer Service Report found that 74 percent of respondents […]
The traditional view of the “customer journey” no longer holds true. Here’s how to build a successful Customer Experience (CX) strategy. Check out this infographic, “Cresting the Wave of CX: Four Points You Need for Your CX Plan.” This infographic provides stats and advice to help you: Gain support for your CX strategy internally Appreciate […]