Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

Virtual Hold is now VHT. Read a message from our CEO to learn more.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

Upcoming Webinar

Upcoming Webinar

July 26: How to Incorporate Voice Into Your Digital Transformation
Organizations continue to invest heavily in digital transformation as more and more of their customers demand communication via digital channels. This webinar will focus on tips and tricks around key elements of the digital transformation landscape.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • largest-driver

    The Largest Driver Behind Effortless CX is a Key Contact Center Metric

    Although there are various drivers that play a role in successful customer service interactions within the digital world, the most important driver behind giving your customers the effortless experience they expect is resolving their issue(s) in a single interaction. According to The State of Digital Care in 2018, 38% of respondents stated this as the […]

  • still-struggling

    Still Struggling with Implementing Your Omni-channel Strategy? You’re Not Alone.

    The prevailing sentiment of customer service executives is that the time to join the bleeding edge of omni-channel implementation is over. But new data from The State of Digital Care 2018 shows that this is simply not the case. Just over half (54 percent) of respondents indicated that their expectations were met by digital customer […]

  • FCR in the Age of AI

    FCR in the Age of AI

    First call resolution, or FCR, has long been the gold standard of contact center metrics, probably because it’s a true test of your center’s efficiency. Now that the focus is shifting to include your customers’ contacts made digitally with automated systems, FCR is not only more difficult to achieve, but even more relevant because it […]