Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. Deployed on premise or in the cloud, VHT’s Callback solution eliminates hold time reducing caller frustration. Our customer engagement solution creates a seamless customer experience across touchpoints in a simple, single user interface.
Virtual Hold is now VHT. Read a message from our CEO to learn more.
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While there are many issues that can impact customer experience quality, extended hold times always ranks high in terms of what Americans hate most about bad customer service. Along with being disconnected, transferred repeatedly and not being able to reach a live person, extended hold times jeopardize customer relationships and can quickly create opportunities for […]
Callback is a solution that has undoubtedly saved time and frustration since the invention of waiting in line: Have someone save your place and come back later. This simple concept has been codified into in-person lines in several industries and has made its way into the best practices of customer service. The contact center industry, […]
We are all focused on delivering the best possible customer experiences for all the obvious reasons: increased brand promotion, reduced customer churn, revenue growth, and, quite simply, doing the right thing! I could site any number of analyst articles and industry quotes to establish this point, but I am confident we are all on the […]