Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

White Paper

White Paper

The Digital Era: The Evolution of the Modern Contact Center
How can companies adapt to the needs of their customers in an environment that is constantly being transformed by continuous waves of new technologies? Read our white paper to learn more.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • livechat

    How Callback Can Help Transform Your Chatbot Experience

    Just having a chatbot active on your website is no longer good enough to create a great customer experience. What creates a great customer experience is the interactions and abilities your chatbot has with potential or existing customers, personalizing communications, solving basic problems or answering questions and adequately assisting your customer service agents. A great […]

  • financial

    Financial industry’s guide to customer experience success

    Every industry has its threats—from new competitors and regulations to shrinking margins and global unrest. But few face this onslaught all at once—and for extended periods of time—like the financial services industry has in the past couple of decades. Yet, you can’t expect to overcome all these challenges at once. You have to start somewhere, […]

  • ai-chat

    The Future of Callback in an AI-dominated World

    When examining the confluence of artificial intelligence (AI) and customer experience, one monster statistic is usually cited: Back in 2011, Gartner predicted that customers will manage 85 percent of their relationship with any business without interacting with a human. Recently Gartner appears to have updated the specifics by stating that 25 percent of specifically customer […]