Digital and Voice Callback Solutions
VHT has been the world’s #1 provider of callback software for over 20 years. Not only does VHT offer a callback on the voice channel, we help brands offer a callback in their customer’s channel of choice. That means your customers no longer have to wait on hold, have to repeat information or be tangled up in the IVR. VHT helps you make an effortless transition from your digital channels to the voice channel.
Just last year…
Over 217 million customers received an improved experience with Callback
2.1 billion minutes of hold time were eliminated
Customers saw a 50% reduction in abandonment rate
The Evolution of the Modern Contact Center
In the digital era, how can companies adapt to the needs of their customers in an environment that is constantly being transformed by continuous waves of new technologies? Read our whitepaper to learn more.
Effortless Transitions from Digital to Voice
Failure to meet self-service expectations can lead to customer frustration, increased repeat call rates, increased call volumes, and an increase in customer turnover. What can you do about this? Download our whitepaper to find out.
The Art of Customer Relationships
While the actual process of making a callback is not difficult, protecting the customer experience and delivering on proper expectations can often be tricky. Learn more about optimizing your callback solution by downloading our whitepaper.
Quality over Quantity… Even for the Contact Center?
In short, yes. Clearly we don’t mean that you should throw your procedures for operational efficiency out the window, but the success of your business is now, more than ever, in the hands of your customers, and they are demanding better treatment. Consider these findings from the Microsoft State of Global Customer Service Report: 95 …
Read more “Quality over Quantity… Even for the Contact Center?”
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Explore contact center solutions that inspire customer loyalty and empower customers, agents, and brands alike.