Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
Virtual Hold is now VHT. Read a message from our CEO to learn more.
How can we help your contact center achieve its goals? Select an option below.
With how quickly technological advancements change the customer service world, these two vital factors will help secure the future of your contact center: Digital innovation and channel adoption. Contact centers that aren’t focusing on these factors will undoubtedly see a decrease in longevity, brand loyalty and customer retention. Here’s how these important factors can help […]
Customer needs and expectations evolve over time, and the main factor that is currently driving this evolution is technology. People use multiple digital devices like smartphones and laptops every day, which allows them to get information and communicate no matter where they are. They are constantly presented personalized information through email, internet browsers and social […]
Although there are various drivers that play a role in successful customer service interactions within the digital world, the most important driver behind giving your customers the effortless experience they expect is resolving their issue(s) in a single interaction. According to The State of Digital Care in 2018, 38% of respondents stated this as the […]