Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
How can we help your contact center achieve its goals? Select an option below.
Whether you’re sitting on a beach or packed into a commuter train, you’re rarely more than a few seconds from connecting with anyone in the world. Yet, despite our global connectivity, interactions between businesses and their customers and clients regularly fall short of our expectations. Customers are forced to wait on hold because call centers […]
Improving ASA (average speed to answer) can have many positive impacts on your call center, and one method of improvement is through a callback system. ASA has a direct correlation to important call center metrics such as call abandonment rate, efficiency and customer satisfaction. By decreasing ASA, call centers can improve these metrics and create […]
By now, you’ve heard of how digital transformations are changing every facet of modern business, from marketing to risk management and everywhere in between. You may even be in the 70 percent of companies that either has a digital transformation strategy in place or are in the process of implementing one. What’s less talked about, […]