Reduce customer effort & frustration

VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.

How can we help your contact center achieve its goals? Select an option below.

Best Practices

Best Practices

Chatbot To Live Agent: Bring Life To Incomplete Interactions
There will always be scenarios where the capabilities of chatbots reach their limit. Your contact center should be prepared to easily transition the customer to a knowledgeable live agent. Download our PDF to learn how to best handle these handoffs.

White Paper

White Paper

The Digital Era: The Evolution of the Modern Contact Center
How can companies adapt to the needs of their customers in an environment that is constantly being transformed by continuous waves of new technologies? Read our white paper to learn more.

Callback Cloud

Callback Cloud

Get Up and Running Quickly with Online Billing
Callback cloud works without any additional technology or infrastructure investments. After a short sign-up process, businesses can offer callback by simply providing a dial-in number or deploying a widget on their website or mobile app. It works with the existing customer service number of the business.

Blog Posts

  • How Chat’s Challenges Parallel Contact Centers’ Struggles With IVR

    Now that chatbots and live chat are reaching maturity as a viable customer service option, it’s time to take note of an elephant in the room – or, more accurately, in the contact center: The operational challenges of live chat are very similar to those of the traditional customer service phone queue. You need an […]

  • How to Combat the Challenge of Instant Gratification in Each Communication Channel

    Patience is supposed to be one of the great virtues, but in today’s one-click-ordering, same-day-shipping economy, patience seems like an old-fashioned idea that went out with buggy whips. We’ve grown so used to instant gratification, we only notice it when we don’t get it – which poses a problem for businesses. How can you efficiently […]

  • Where to Begin When Choosing Your CX Software

    Where to Begin When Choosing Your CX Software

    As 2019 starts rolling, you’re probably looking for ways to enhance the customer experience (CX). After all, CX is the new market battlefield where user expectations and seamless execution determine the leaders and laggards. You can’t win if you don’t play. But proceed carefully; research reported on CustomerThink found that only 23% of companies realized […]