Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
Virtual Hold is now VHT. Read a message from our CEO to learn more.
How can we help your contact center achieve its goals? Select an option below.
In just a few short years, the idea of a contact center in the cloud has gone from “pie in the sky” to something that management must consider if they’re serious about reducing costs, maximizing their workforce, and adding channel flexibility. However, the decision to stay on premises or go to the cloud is influenced […]
The quick answer is that subscription Callback lets small and independent businesses leverage enterprise-quality solutions that are purpose-built to fit their needs. It’s a pay-as-you-go service that requires no setup, is handled almost entirely online, and can be live for your agents within days. If that’s not enough to pique your interest, let’s start at […]
Let’s assume for the moment that you accept the viewpoint that a callback solution is best practice from a customer experience standpoint: Surveys have consistently found that the majority of customers find waiting on hold to be deeply frustrating, and that they prefer the control and convenience of scheduling a callback rather than waiting for […]