Digital and Voice Callback Solutions

VHT has been the world’s #1 provider of callback software for over 20 years. Not only does VHT offer a callback on the voice channel, we help brands offer a callback in their customer’s channel of choice. That means your customers no longer have to wait on hold, have to repeat information or be tangled up in the IVR. VHT helps you make an effortless transition from your digital channels to the voice channel.

Just last year…


Over 217 million customers received an improved experience with Callback

2.1 billion minutes of hold time were eliminated

Customers saw a 50% reduction in abandonment rate

VHT Blog

When the Customer’s Buying Journey Goes Completely Digital, Are You There to Help?

It’s no secret that the usage of digital channels throughout the buying process have increased substantially over the past 5 to 10 years. We’re at a point now where customers are actually using digital means more than traditional ones when discovering, researching and purchasing products or services. Are you prepared to help your customers along …

Read more “When the Customer’s Buying Journey Goes Completely Digital, Are You There to Help?”

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