Digital and Voice Callback Solutions

VHT has been the world’s #1 provider of callback software for over 20 years. Not only does VHT offer a callback on the voice channel, we help brands offer a callback in their customer’s channel of choice. That means your customers no longer have to wait on hold, have to repeat information or be tangled up in the IVR. VHT helps you make an effortless transition from your digital channels to the voice channel.

Just last year…

Over 217 million consumers received an improved experience with Callback

2.1 billion minutes of hold time were eliminated

Customers saw a 50% reduction in abandonment rate

VHT Blog

Regulation Guidelines for Your Financial Services Contact Center

The financial industry is unique for many reasons. Among the primary differentiators is the substantial amount of regulations that have been put in place to protect consumers seeking financial services. One of the fundamental responsibilities of any financial services provider is to avoid potentially risky activities and to ensure that there is regulatory compliance at …

Read more “Regulation Guidelines for Your Financial Services Contact Center”

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