Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
Virtual Hold is now VHT. Read a message from our CEO to learn more.
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Customer perception goes far beyond just their experience with a product or service. There are many different factors that can affect customer perception and how they ‘view’ a company or brand. Understanding these different factors can help companies improve their customer satisfaction, leading to better brand loyalty and customer retention. Here are some factors to […]
It should come as no surprise that happy customers are more likely to buy from you. But did you know that a great customer experience makes customers up to five times more likely to make a purchase? Despite this, and many more advantages of optimizing the customer’s experience, most organizations are still in the beginning […]
In just a few short years, the idea of a contact center in the cloud has gone from “pie in the sky” to something that management must consider if they’re serious about reducing costs, maximizing their workforce, and adding channel flexibility. However, the decision to stay on premises or go to the cloud is influenced […]