Reduce customer effort & frustration
VHT is the innovator in enhancing the customer experience. We deliver an advanced suite of agile software solutions — on-premise or cloud-based — designed for brands of all scope and size to optimize customer experience and streamline cross-channel interactions.
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Software as a Service (SaaS) callback is a system that enables customers to request a call back from a service provider at a later time. Generally, the caller has two options: they can opt to be called back as soon as possible, or they can schedule a preferred time to be called back. With SaaS […]
If you’re starting to forge a customer experience (CX) strategy for 2019, you’re not alone. Most companies realize that CX will increasingly impact business results. In fact, Gartner reports 81% of company leaders predict they’ll compete primarily on customer experience in the near future, but only 22% have claimed to create an experience that exceeds […]
It’s not that long ago when managing a contact center was focused primarily on a single voice channel. Today, customers expect to be able to engage on the channel of their choice, whether it’s social media, app, email, text or webchat. Customer journeys have become very complex with a rapidly escalating amount of data to […]