Inspiring customer loyalty, enabling effortless customer experience
When our company began over 20 years ago, we established ourselves around the idea that customers should not have to experience the frustration of waiting on hold for an agent to become available. With the development of our first product, VHT Callback, we reshaped the contact center industry.
Now, in 2018, the industry has expanded, technology has advanced, and we have transformed from more than just a callback company into a company focused on optimizing the customer experience. In light of this, we are also transforming Virtual Hold Technology into simply VHT.
We strive to deliver on our promise to redefine the customer experience by providing innovative solutions that transform customer relationships.