ABOUT VHT

VHT redefines the customer experience by providing innovative solutions that transform customer relationships.

Inspiring Customer Loyalty, Enabling Effortless
Customer Experience

At VHT we enable our customers to keep the promises they make to their customers, creating lasting brand loyalty. For over two decades, VHT has been the world’s #1 provider of callback software and services, enabling over 300 of the world’s leading companies to increase their Net Promoter Scores among tens of millions of consumers and generate millions of dollars in return on their investment.

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“Our customers are recognizing that we value their time, and this perception shows up with higher NPS.”

Tracey Strassner, Senior Director of Customer Solutions

Our Promise to Our Customers

We promise to be a reliable and trusted foundation for your customer’s experience. We will partner in your success to create championship moments for your organization by ensuring that you can keep the promises you make to your customers. We will deliver value to your business.

We will maintain the deepest expertise in optimizing customer experience and share that knowledge with you. We will conduct ourselves as a trusted advisor, protecting your information and investing in our ability to serve your business now and in the future.

Serving Today’s Customer

Today we have extended our leadership in the customer experience (CX) market by providing contact centers solutions that optimize customer interactions across all their channels. VHT enables contact centers to intelligently begin, continue, and complete customer interactions across multiple channels and, when necessary, equip agents with the right information at the right time to ensure successful outcomes.

Consumers are loyal to brands that can successfully engage them on any channel – phone, web, social media, text and voice. And they expect a streamlined journey every time, with little patience for waiting around, repeating information, or being transferred again and again. VHT partners with the world’s largest and most demanding contact centers to deliver on that promise for their customers – we would welcome the opportunity to partner with you to do the same for yours.

VHT LEADERSHIP TEAM

Strategic vision, technology know-how, and in-depth expertise in delivering best-in-class customer experience (CX) solutions.

Matt DiMaria

Chief Executive Officer and President

Matt Moller

Senior VP of Technology

Adam Ragauskis

CFO

Nick Kennedy

VP, Customer Care

Matt DiMaria

Chief Executive Officer and President

Matt brings over 30 years of experience in the software, SaaS and Internet-of-Things (IoT) industry to VHT – having lead teams that delivered market leading products to thousands of companies and millions of consumers throughout the world. He started his career as a customer support engineer and progressed into leadership positions in product management and marketing, ultimately serving as a GM and CEO for both public and privately held technology companies for the past decade. Immediately prior to VHT, Matt served as a CEO-In-Residence with Alpine Investors, based in San Francisco, California.

At VHT Matt is dedicated to championing a People First vision to propel the growth of the company and extend its leadership in the customer experience (CX) market. Under his direction, VHT will continue to set the gold standard for customer service to its customers while investing to deliver contact centers solutions that optimize customer interactions across all channels – from voice to digital.

Matt earned a Bachelor of Science Degree in Information Systems Management at the University of Maryland and completed graduate studies at the AEA/Stanford University Executive Institute.

Matt Moller

Senior VP of Technology

Matt is an engineering leader with deep knowledge of digital media and large scale cloud services. He brings over 20 years of experience in executive management and has run multinational teams of hundreds, shipping software and services to millions of users. Matt has an entrepreneurial bent and has pursued creative uses of technology throughout his career. Matt’s mission is to efficiently deliver great customer experience to all VHT customers.

Adam Ragauskis

CFO

Nick Kennedy

VP, Customer Care

As VP of Customer Care, Nick leads VHT’s integration services, client support, strategic services, escalation management, service delivery and project management teams to safeguard our clients’ experiences interacting with our technical teams, and to ensure the highest satisfaction across our global customer base.

His strong technical background – including holding many technical roles within VHT and interfacing with our clients – provides technical leadership necessary for good team development on the path to resolution.

Prior to joining VHT in 2006, Nick worked for an IT consulting firm in NE Ohio in a technical leadership role for many organizations across the region.

VHT Partners

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