VHT to Present Best Practices for Optimizing Customer Experiences at Frost & Sullivan Customer Contact East

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Interactive discussion focuses on omni-channel strategies, held with PayPal, Izzi Telecom

AKRON, Ohio – April 3, 2018 – Next Week, VHT will present at the Frost & Sullivan 2018 Customer Contact East event April 8-11 in Marco Island, Florida. The interactive discussion will detail how businesses can achieve smart goals and exceed expectations to optimize their customer’s journey.

The interactive discussion will be led by Chad Hendren, vice president and general manager, customer experience solutions at VHT, alongside representatives from PayPal and Izzi Telecom. The two VHT customers will share best practices and address topics that include how to deliver excellent customer service across multiple channels and the essential metrics that can be used to measure success.

“Innovative technology from VHT is helping brands like PayPal and Izzi Telecom extend beyond their customer retention management (CRM) software to discover best practices that help optimize customer experiences,” says Chad Hendren. “At Customer Contact East, we’ll share how to overcome some of the largest challenges such as balancing customer expectations with operational realities.”

As innovators in the customer experience space, VHT will clarify the waypoint methodology that helps businesses confidently accomplish goals in a manageable, repeatable manner. The interactive discussion will also cover specific methods for navigating customers to the best channels so they can take the recommended next step.


VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. Omni-channel solutions provide the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit https://www.vhtcx.com or email info@vhtcx.com.

VHT is a trademark of Virtual Hold Technology.

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