Manage Call Volume to Minimize Customer Frustration with Callback Software
The number one frustration customers express is long hold times. Despite appropriate planning and forecasting, contact centers regularly experience unexpected influxes in contact center volume. This leads to your customers becoming frustrated as they wait on hold.
With VHT Callback, you will relieve customer frustration and avoid losing potential revenue by giving your customers control over their customer journey without harming contact center efficiency.
77% of consumers say that VALUING THEIR TIME is the most important thing a company can do to provide them with good service.