VHT Callback Cloud
VHT Callback cloud creates meaningful connections with customers looking for service and support. Our cloud architecture simplifies deploying and managing callback across voice, digital, and mobile channels, allowing your brand to connect with customers on any preferred channel.
Callback deployed in the cloud allows for on-demand scalability, which increases efficiency during inbound spikes. Callback cloud can also lower agent talk time, optimize workforce utilization, and reduce the overall average speed-of-answer.
Plans Built for Teams of All Sizes
Pay As You Go
Still have questions? Download the FAQ
Why Deploy in the Cloud?
Easy to use
No infrastructure required
Up and running in minutes
First 25 callbacks free
Learn more about Callback cloud’s benefits and features by downloading the product sheet.
Key Features of Callback Cloud
For the Customer
Customized Callback Caller ID
Make sure they know who is calling
Calculated Expected Callback Time
Set the expectation specific to their place in line
Sometimes now is no longer convenient
For the Company
Flexible Connection Options
SIP, PSTN, API, SMS
Flexible Callback Approaches
Customer first, agent first, mixed
Dynamic Business Rules
Operation modes, patience factor
Callback Double Check
Prevent multiple requests from same customer
Customer recorded message played to agent