VHT Callback Cloud

VHT Callback cloud creates meaningful connections with customers looking for service and support. Our cloud architecture simplifies deploying and managing callback software across voice, digital, and mobile channels, allowing your brand to connect with customers on any preferred channel.

Our Callback solution deployed in the cloud allows for on-demand scalability, which increases efficiency during inbound spikes. Callback cloud can also lower agent talk time, optimize workforce utilization, and reduce the overall average speed-of-answer.

Plans Built for Teams of All Sizes

 

  
 
Online sign-up
Cost per registered callback
Getting Started Guide & Help Center
Business review
Best practices review
24/7 support
Computer-based training
Call testing
Dedicated technical resource
Management of system, including MACs
Billing
Contract Length

Pay As You Go

No Set-Up
 
Online sign-up
Cost per registered callback : $1
Getting Started Guide & Help Center
Business review : At 3 months & 9 months
Best practices review
24/7 support : Via email
 
 
 
 
Billing : Pay As You Go
Contract Length: No Contract

Basic

$2,000
set-up fee
 
Cost per registered callback : Based on volume
Getting Started Guide & Help Center
Business review : At 30 days, then quarterly
Best practices review
24/7 support : Via email or phone
Computer-based training : 1 user/30 days
Call testing : 1 number, once per weekday
 
 
Billing : Quarterly
Contract Length: Annual

Professional

$5,000
set-up fee
 
Cost per registered callback : Based on volume
Getting Started Guide & Help Center
Business review : At 30 days, then quarterly
Best practices review
24/7 support : Via email or phone
Computer-based training : 3 users/45 days
Call testing : Up to 3 numbers, once per weekday
Dedicated technical resource : 30 days
 
Billing : Quarterly
Contract Length: Annual

Enterprise

$25,000
set-up fee
 
Cost per registered callback : Based on volume
Getting Started Guide & Help Center
Business review : At 30 days, then quarterly
Best practices review
24/7 support : Via email or phone
Computer-based training : 3 users/45 days
Call testing : Up to 3 numbers, once per weekday
Dedicated technical resource : 45 days
Management of system, including MACs
Billing : Quarterly
Contract Length: Annual

Still have questions?  Download the FAQ

Why Deploy in the Cloud?

Easy to use

No infrastructure required

Up and running in minutes 

First 25 callbacks free

Learn more about Callback cloud’s benefits and features by downloading the product sheet.

Key Features of Callback Cloud

For the Customer

Customized Callback Caller ID
Make sure they know who is calling

Calculated Expected Callback Time
Set the expectation specific to their place in line

Callback Reschedule
Sometimes now is no longer convenient

For the Company

Flexible Connection Options
SIP, PSTN, API, SMS

Flexible Callback Approaches
Customer first, agent first, mixed

Dynamic Business Rules
Operation modes, patience factor

Callback Double Check
Prevent multiple requests from same customer

Agent Whisper
Customer recorded message played to agent

Webinar
Ebook
Webinar